Developing Best Practices Facility Managment Model

Developing a Best Practices Facility Management Model "People, Places, Processes"

Overview: Two-Day Workshop

You are new to facility management? You are taking over an existing FM operation? You are just reviewing your current operation for a 10,000-mile checkup? The Facility Management Purpose, the Facility Manager's Purpose, facility function mission & vision statements, business types, business trends - leading edge / bleeding edge - these are just some of the issues you must deal with as a facility manager. Want to establish a Better to Best Practices FM operation? In this course, you will learn how to start planning the FM to support your company's workplace environment. Learn how to:

Plan the Facility Operations

• Develop a working model for the role of the facility manager in the facility function.
• Develop a facility plan with mission and vision statements that support the core business.
• Assess business trends and their potential impact on the facility function
• Recognize and develop a FM management plan that is Best Practices for corporate or public operations.
• Change management's perceptions from Hall, Walls, Mops, and Cops FM management to FM Best Practices
   management.

Develop a Basic FM Model

Someone comes up with a great idea. Let's develop a piece of equipment that will let people search for, find, store, retrieve, modify, display, exchange, send, receive, and automate information flow so that all individuals can have a "paperless" business. So off they go right out into their garage and start a most successful business. But you and I know what happens after a few blissful weeks. The workplace becomes; It's too cold, It's too hot, There are not enough conference rooms, This office isn't clean, etc., etc., etc.

Now that the basic facility function is out-of-control, do the business genius types give up, NO; they hire you as the Facility Manager to develop, organize, implement and manage the facility function with:

• Develop a FM model to address constant changing culture and environment.
• Plan a FM model that addresses; needs driven services and customer service driven needs.
• Begin to develop a Macro needs assessment program to support the planning and organization of a FM   model.

Organize the Facility Functions

The Facility Function organization must reflect the needs of the core business organization. In today's fast paced ever-changing environment the FM department often reflects an organization's short-term resources rather than its long-term needs. Most FM departments develop along with the core business, are usually resource constrained, but a good organization plan can succeed and accomplish the facility functions. Learn how to:

• Identify the key elements in a FM organizational model.
• Identify the critical functions that each individual must address in a best practices FM model.
• Understand and begin development of standards, policies, procedures and guidelines needed to sustain the   facility function.
• Determine organizational goals and objectives that are "Strategic, Tactical and day-to-day operational."

Identify and Plan for the FM Staffing Team

As a facility manager, being able to "Managing Personnel Assigned to the Facility Function" is a critical element for continued success in today's environment. The facility function personnel are one of your most critical resources. Facility managers are not only expected to use the resources wisely, but are expected to advocate and model sound management and leadership principles with those resources. Learn how to:

• Identify and Plan staffing needs to address the facility function.
• Determine and document job descriptions for the facility function personnel.
• Determine FM requirements for personnel in facility function tasks, core-business objectives and goals,   strategies, business plan and tactical needs.
• Determine how to search for, interview and hire the best practices type FM personnel.

Technical Management for the Successful FM Team

Whether they are regular employees of the company or under contract to support the management of the Facility Function, facility mangers must supervise, manage and provide strong leadership to all FM staff. Facility managers also direct the work of people who are not employees of the core business similar to vendors, construction groups, professionals hired to design and engineer projects. This adds complexities to the process, challenges our people skills, stretches our management styles and leadership commitment. Learn how to:

• Develop FM practices that assure staff has the data, knowledge, wisdom, experience, lessons learned and   basic competencies to perform their jobs safely and effectively.
• Develop processes that support FM personnel in development of personal growth, skill sets and   competencies   that sustain a successful working model of the facility function.
• Conduct basic performance evaluations for facility function personnel.
• Identify and provide basic performance feedback to support facility personnel achieve continued growth.
• Coordinate assignments between in-house personnel and outsourced "managed partners."

Facility Team Leadership in Facility Management

Sometimes in FM we get so caught up in day-to-day facility functions, fire fighting, cause and effect and reactionary response, we forget that the personnel supporting the FM program are just folks and need good strong and consistent leadership from the facility manager. To become and remain successful Facility Managers who are responsible for "Managing Personnel Assigned to the Facility Function" we must learn how to deal with "The People Dimension" by learning how to go beyond just being good; Managers, Supervisors, Team leaders, Department directors, Facilitators and Coordinators. Learn how to:

• Develop an understanding and application for the differences between management and leadership attributes   for leading a successful facility organization.
• Become a mover and shaker while dealing with the corporate politics and power structure.
• The thirteen ways to keep things rolling while you are away.
• Set in motion a successful FM marketing model that will get and keep the facility function services known,
easily accessible, utilized and respected.

Workshop Techniques:

Open session lecture with material presentations.
Participant discussion and group interaction.
Games, role-playing, exercises and team modeling.
Group and individual learning activities.

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