Developing and Sustaining Successful Supervisory Skills

Developing and Sustaining
Successful Supervisory Skills and Competencies

Overview: Two-Day Workshop

A workshop for new supervisors and potential supervisors to understand, learn and begin developing Skills and Competencies to Perform Effectively.

Today's supervisors and those wanting to become supervisors find themselves in a unique position. They are charged with creating an environment, in which their team members can achieve superior performance, yet they have minimal control over that environment. The NEW new economy, information age, knowledge management cycles, increasing government regulation, sophisticated technologies, diverse and better educated employees and movement toward teaming groups has turned the role of supervisor upside down.

The skills required to operate effectively in such an environment differ substantially from those exercised in an environment where the supervisor had complete control over his/her work group. This workshop not only takes the individual through the "What's", but many of the "What Ifs."

Workshop Objectives:

Session One: What Makes a Good Supervisor?
    • Basic characteristics of supervisors
    • Four stages in a supervisors career development
    • Principals for setting SMART goals
    • Supervisory Self-Assessment

Session Two: Supervisory Skills for "Guiding the Work"
    • How to take direction of the organization and translate it into actionable plans for your work group.

Session Three: Supervisory Skills for "Organizing the Work"
    • How to assign people, equipment, resources and tasks to meet work goals.

Session Four: Supervisory Skills for "Developing your Work Group"
    • Involves knowing and actively working to increase the skill level of each employee being supervised.

Session Five: Supervisory Skills for "Managing Performance of the Work Group"
    • Managing performance involves removing the obstacles to better performance so employees can
      meet their own and the organization's objectives.
    • Decisions, Accountability and Responsibility
      – time, trust, teamwork, importance, acceptance

Session Six: Supervisory Skills for "Managing Relations"
    • Understanding how to develop and maintain good relationships with other groups so that the supervisor's       employees and the organization meet their goals.

Session Seven: Coaching Skills Inventory
    • Building a relationship of mutual trust
    • Stating the purpose
    • Getting agreement
    • Exploring alternatives
    • Handling excuses
    • Getting a commitment to act

Session Eight: Qualities of a "Maturing Supervisor"
    • Maturing Qualities
    • Maturing Characteristics and Behaviors
    • People Centric
    • Communicating with different Styles

Session Nine: Supervising a Team Group that Works
    • What is a group?
    • Group dynamics and development, stages 1-4
    • Group skills
    • Accelerating development
    • Group communications
    • The empowering human factors
    • Seven "Supervisory Rights" for achieving great group results

Session Ten: Supervising using 122 Successful & Innovative Paths
    • Shared value feedback
    • Rewarding work for personnel
    • Supervise by exception
    • Consensus decisions
    • Performance energy
    • Demand accountability
    • And 116 more paths

Workshop Techniques:

Open session lecture with material presentations.
Participant discussion and group interaction.
Games, role-playing, team modeling, exercises and what ifs.
Group and individual learning activities.

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